FAQs

Sign up with your email ID and set a password that you’ll remember. Click Register after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign up using your Facebook or Google login credentials. Once you sign up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.

Yes. We take data protection seriously, and your information will be stored securely on our servers, using the highest standard of protection and will only be selectively shared with partners that abide by applicable data protection legislation. To know more about data protection please read our Privacy Policy in full.

Click on Forgot your Password? Enter your registered email ID and click Reset Password.

1. Log in to your Sifykart account
2. Go to My Account › My Profile › Change password
3. Enter your old password
4. Enter your new password
5. Choose Save Changes

This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days. You may track your order through the My Orders section in My Account.

You can track your order through the My Orders section in the My Account section whenever you like. Simply select the order you want to track and check its status. You may track your order even if you aren’t signed in – just click on the Track Orders tab on the Sifykart homepage, enter your order reference number (the one in your order confirmation email and SMS) and your email ID into the relevant spaces, and check the order status.

Unfortunately, you can’t modify an order once it has been placed. However, we understand that you may change your mind. You can cancel an order after you’ve placed it. Make sure you do this before the seller has processed it and place a new order with the correct address. To cancel all or part of your order, visit My Orders in the My Account section, select the appropriate order and cancel the product(s) you don’t want anymore. Click here for more information .

You’ll get an email and SMS once the seller confirms your order. The email will give you details about your order, including the Order ID, and the information on the product(s) ordered.

Order Confirmed: This means your order has been confirmed and approved by the seller.

Order Placed/Processing: Your order is being processed by the seller and will be shipped right after.

Shipping Commenced: Your order is ready to be shipped to its destination.

In Transit: Your order is on its way – you will get it soon.

Shipment delivered: Your order was delivered to you.

Ready for Pickup: Your order is ready to be picked up from the store.

Picked Up: This means that you’ve picked up your order from the store.

Not Picked Up: Looks like you haven’t picked your order up from the store yet.

This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days.

This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days.

The information in My Orders is accurate and up to date. Our system is updated in real time; however, on rare occasions, updates from our logistics partner may be delayed. We will always send you an email and SMS notification when there is an update regarding your order.

If you feel that your package has been opened/tampered with, please don’t accept delivery. Please raise a complaint .

We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. If it doesn’t work out the first time, we’ll try delivering it up to 2-3 times to make sure your package is in your hands soon. We know just how important it is to you.

We only update the delivery status when an order has successfully been delivered. If you haven’t received the delivery, please click here to raise a complaint.

Unfortunately, you can’t choose a specific date and time for delivery on Sifykart right now. But soon, maybe.

The collection window for a Sifykart order is 7 days. The collection window starts from the day the order is made available in store.

When the order status reads Out for Delivery, it means that we’re trying to get it delivered to you on the same day. We’ll also keep you posted via SMS.

Sifykart charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment. This shipping fee is non-refundable in case the product is returned. However, the shipping fee will be refunded in case the brand/seller cancels the order, or if you cancel the order before the brand/seller processes it.

Our brand partners usually ship the product within 2 business days once the order is placed, so that it reaches you in time. In case your order hasn’t been shipped within this time, please click here to reach out to us.

This is not possible as per our policy. However, once you accept the order, you can return it or get in touch with us in case you have any concerns.

You can be rest assured that our logistics partner will make sure that your order reaches you by the delivery date. You’ll receive an SMS once your shipment is out for delivery.

Our logistics partners usually take up to 24-48 hours to activate the tracking code for an order once it’s shipped. Please check back in a while.

All orders are shipped by brands/sellers, through logistics companies, who will deliver your order to your doorstep. If you have opted for the Sifykart option, you can also collect your order from the store.

“This could be because: a) you have a single order with many items that could have been shipped separately; b) you only have a single item order.

We will refund the charges, if applied, to your back account.

No. Our brand/seller partners may be located in different locations. Since we want your order to reach you at the earliest, we ship them separately.

We will attempt delivery multiple times. If your order remains undelivered, we will initiate a refund.

This happens only in cases where the PIN code is out of the delivery network area. Please do collect your order if you can. If this isn’t possible, the order will be cancelled and we will initiate a full refund.

No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order here.

If you are being asked to pay more than the COD amount on your invoice, please don’t accept the order. We will investigate the matter and either deliver your order again, or issue a full refund.

Sorry, but we don’t have open delivery option. Please write to us In case you face any issue after accepting the package

Yes you can, as long as this facility is provided by our logistics parntner at your PIN code.

“You can cancel your order before it has been processed by the brand/seller. We’ll refund the full amount you’ve paid for such a cancellation.
Here’s how to cancel your order:
• Log in to your account and go to My Account
• Select the appropriate order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Select the reason and confirm the cancellation
Once you’re done, we’ll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand/seller.”

Make sure you cancel your order before it has been processed by the brand/seller. That’s the only way we can refund the full amount you’ve spent.

Yes you can. You can individually cancel product(s) in your bag before your order is processed by the brand/seller. Go to My Orders in the My Account section to cancel products.

That means the product(s) from your order have already been shipped and you can’t make any cancellations now.

Once your order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

Yes. We’ll refund the entire amount for a cancelled order.

We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us here. Don’t forget to keep your order number handy.

Sometimes our sellers cancel orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

● Go to My Orders and select the item(s) you want to return.
● Click on the Return option below the item.
● Select your reason for returning the item and confirm your return request.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.

Returns are not possible in cases where the seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after 7 days from the date of delivery for electronic products on Sifykart. On Sifykart, we cannot accept returns after 10 days from the date of delivery.
If you’ve shopped on Sifykart, here are some products we can’t take back at all:
• Products that have already been used or installed, as mandated by the seller
• Products that have been tampered with or are missing serial numbers, as mandated by the seller.
• Personalised/engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy
If you’ve shopped on Sifykart, click here to see to see our guarantee and warranty page.

Sorry, but you can’t ‘cancel’ a return request. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product.

“If the pick-up facility is not available at the PIN code where you stay, we regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill (AWB) with us, and we’ll reimburse you as per the returns policy, after we receive the product and a quality check is completed by our brand/seller partner.
For self-courier returns, refer to the Return Policy for number of days within which the product has been returned. “

“Enclose the product(s), in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags/labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch (the slip/air way bill provided by the logistics company).
To find out all you need to know about returns, refer to our Returns Policy here.”

Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.

Yes you can. Just select the product(s) you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (for example: Buy one get one free combos, free gifts, etc.).

Yes. Any freebies/gifts that you received will need to be returned along with the original product.

Please get in touch with us and we will resolve it for you.

Once you’ve made a return request with us, a pick-up will be arranged in 2-3 working days, in the case of apparel and accessories. In the case of electronics & Fine Jewellery products, a pick-up will be initiated after the return request has been approved.

“Ship the product(s) to us after you initiate a return request. Send your returns to the address mentioned on the invoice and email us proof of dispatch (the slip/air way bill provided by the logistics company).”

Once the return request is approved, you will receive a SMS notification that contains the airway bill (AWB) number. You can use it to track your return on our logistics partner’s website.

It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.

It’s unfortunate, but the reason for making the return does not comply with our policy.

If your order or a part of it does not match the product description, we’ll look into it right away. You can initiate a return request though My Orders in the My Account section.

We are a market place and give multiple brand/sellers a platform to list their products. This is why you will see different prices for the same product. To see the best price available, click the Buy Now button.

At times, we’re able to give you the chance to buy a much-wanted product before it is available in the maket. This is when we list the product for pre-order—so you can pre-booked and pay for it in advance. The product will be shipped by the brand/seller/brand soon after the official launch.

You can cancel your order until the seller process it. To cancel your order, visit My Orders in the My Account section. However, please check for specific terms and conditions at the time of pre-ordering.

Please refer to the size guide provided; you can view size specifications and select the right product for you.

As the inventory is refreshed at intervals, we would suggest that you add the product you want to purchase to your wish list and check in on it from time to time.

Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

Standard Delivery: Delivered in 3-6 business days.

When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.

Delivery charges, where applicable, will be added to your total at Checkout.

Whether a brand/seller can ship to your area or not depends on the brand/seller’s capability to service your area through self or partner logistics networks, and legal restrictions, if any. Brand/sellers may choose to not service certain areas based on their business policies or discretion.

The delivery time depends upon the availability of the product purchased, and the handling time for the brand/seller and logistics partner.

We don’t deliver internationally at the moment. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.

Unfortunately, at the moment we can’t ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.

We always show you the estimated delivery date for all the items in your shopping bag. We advise you to place your order keeping in mind when they will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on Sifykart right now. But soon, maybe.

We offer a 7-day window within which to collect the product from the store; this starts from the date the product has been made available in-store.

The Cash on Delivery (COD) payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.

“To place an order, please follow these steps:
1. Select the product you want to buy and check availability and delivery options at your preferred PIN code. If you are buying clothes or shoes please select the desired size.
2. Add products to your bag and then click on the Buy Now button.
3. If this is the first time you are shopping with us, add a delivery address; if you’ve shopped with us before, select a saved address.
4. Use a preferred payment mode and confirm the order. “